Frequently Asked Questions
What is a Knowledge Hub?
A Knowledge Hub is a secure, centralized repository of your company’s knowledge. It combines documents, procedures, meeting notes, emails, and employee expertise into one trusted source that both your team and AI can use.
What does "CC the Hub" mean?
“CC the Hub” is a simple habit that keeps your business knowledge growing. Every time your team creates something valuable—an email, meeting summary, document, or process—they also share it with the Hub. Over time, your Hub becomes the collective memory of your organization.
We already use SharePoint. Why do we need a Knowledge Hub?
SharePoint stores files. A Knowledge Hub organizes, connects, and enriches them so people and AI can quickly find accurate answers. We build your Hub using Microsoft technologies you already own.
Will this replace my employees?
No. A Knowledge Hub amplifies your team’s expertise—it doesn’t replace it. It eliminates repetitive questions, preserves institutional knowledge, and gives employees instant access to the information they need to make better decisions.
What kinds of information can be added?
Almost anything your business creates, including documents, SOPs, meeting notes, customer information, training materials, policies, proposals, videos, forms, and employee knowledge.
Is our information secure?
Yes. Your Knowledge Hub is built within your Microsoft 365 environment and follows your existing permissions and security policies. Employees and AI only access information they are authorized to see.
Do we have to move all our files?
No. We evaluate your existing systems first. In many cases, we organize and connect information where it already lives rather than forcing a complete migration.
How does AI use the Knowledge Hub?
AI doesn’t replace your knowledge—it uses it. Microsoft Copilot and other AI assistants retrieve information from your Hub to provide accurate, contextual answers instead of generic responses.
What happens after the Hub is built?
Your Hub becomes the foundation for future AI initiatives. Internal assistants, Teams assistants, website chatbots, sales assistants, onboarding tools, and future AI solutions can all use the same trusted knowledge base.
Can our Knowledge Hub grow over time?
Absolutely. Every new document, meeting, process, policy, or lesson learned can be added to your Hub. By making it a habit to CC the Hub, your organization’s collective knowledge becomes more valuable every day.
How long does implementation take?
Every organization is different, but most projects begin with an AI Readiness Assessment followed by a phased implementation that delivers value quickly while allowing your Knowledge Hub to grow over time.
Why not just use ChatGPT?
ChatGPT knows the internet. Your Knowledge Hub knows your business. By grounding AI in your company’s documents, processes, and expertise, responses become more accurate, consistent, and relevant to the way your organization actually operates.
What if our information is disorganized?
That’s exactly why we exist. Most organizations start with scattered files, inconsistent documentation, and knowledge trapped in employees’ heads. Pixeldust helps organize, structure, and connect that information into a trusted Knowledge Hub ready for AI.
How do we get started?
It starts with a conversation. We’ll assess how your business creates and manages knowledge, identify opportunities, and develop a roadmap for building your Knowledge Hub.