Yes, an internal AI assistant can answer many hypothetical business questions when the company has documented the applicable rules, conditions, approval limits and exceptions. It should not predict undocumented management decisions, legal outcomes or events that...
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How to Train Employees for Exceptions, Not Just Procedures
A new employee follows the documented process exactly. The customer provides the required information, the employee completes the checklist and the request moves forward. Then something unusual appears: the customer has an older contract, one approval is missing and...

