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A small business loses an experienced employee. The first visible cost is obvious: recruiting, interviewing and training a replacement. The larger costs are harder to see. Customers wait longer. Managers answer more questions. Projects slow down. Remaining employees...
A long-term employee gives two weeks’ notice. Leadership assumes the transition will involve transferring files, updating passwords and training a replacement. Then the questions begin. Who handles the unusual customer accounts? Which vendor contact can solve urgent...