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Nonprofit leaders often discuss artificial intelligence in terms of efficiency, scale and innovation. Frontline staff tend to ask different questions: Will this make services harder to access? Will it create more work? Will it misunderstand the people we serve? Who is...
Nonprofits are no longer asking whether artificial intelligence will affect their work. They are already using it. TechSoup and Tapp Network surveyed 1,321 nonprofit professionals for The State of AI in Nonprofits 2025. The report examined how organizations use AI,...
Artificial intelligence is already entering nonprofit operations through fundraising, communications, research, administration and employee experimentation. The board may never approve a formal AI project, yet staff can still paste donor information into public tools,...
Most nonprofit marketing teams begin using artificial intelligence for the obvious reason: they need more content and have too little time. AI can draft social posts, email appeals, donor updates, campaign ideas and website copy in minutes. That makes it attractive to...
Artificial intelligence can help nonprofits serve more people with limited resources. It can also quietly make existing inequality worse. The risk is not limited to obviously harmful algorithms. Inequality can grow when organizations assume every client has internet...
Artificial intelligence has entered the nonprofit sector, but adoption is uneven, informal and often poorly governed. Many organizations are already using AI to draft fundraising emails, summarize meetings, create social media posts and research grant opportunities....
Most nonprofits do not lack information. They have too much information stored in too many places. Policies may be in SharePoint. Training materials may be in Teams. Grant documents may be saved in OneDrive. Procedures may exist as PDFs, email attachments,...
Many nonprofits repeatedly create documents they already have. A manager rebuilds an onboarding checklist. A program director writes a new procedure. A staff member creates another version of a form because the approved one cannot be found. The organization ends up...
Many nonprofits repeatedly create documents they already have. A manager rebuilds an onboarding checklist. A program director writes a new procedure. A staff member creates another version of a form because the approved one cannot be found. The organization ends up...
Many nonprofits already use SharePoint. They store policies, forms, training materials, board documents, program files and internal records there. But storing documents in SharePoint does not automatically create a knowledge system. For many organizations, SharePoint...
Most nonprofits do not think of document disorder as a major operational expense. There is no obvious invoice for it. The cost appears in small delays throughout the day: Employees searching for policies Managers answering repeated questions Staff recreating documents...
Many nonprofits are interested in AI because they want employees to find information faster, reduce administrative work and improve consistency. That interest is reasonable. But AI does not fix disorganized information. If policies are outdated, documents are...
Nonprofit employees often lose time searching for information that already exists. A staff member may need a policy, training guide, program procedure, grant requirement or HR document. Instead of finding it quickly, they search SharePoint, shared drives, email, Teams...
When an experienced employee leaves a nonprofit, the organization rarely loses only one person. It may also lose years of program knowledge, undocumented procedures, key relationships, reporting details, grant requirements, internal workarounds and historical context....