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A business connects Copilot Studio to SharePoint and launches an internal knowledge assistant. An employee asks for the current customer refund procedure. The agent returns an answer from a draft document that was never approved. Another employee asks about purchasing...
An employee finds a procedure in SharePoint, follows the instructions and submits the work. Later, a manager discovers that the procedure was replaced six months ago. The employee used an old form, missed a required approval and gave the customer information that is...