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An employee finds a procedure in SharePoint, follows the instructions and submits the work. Later, a manager discovers that the procedure was replaced six months ago. The employee used an old form, missed a required approval and gave the customer information that is...
Small businesses often believe they have a documentation problem because important procedures have never been written down. Just as often, the problem is the opposite: too many documents exist. Employees may find several pricing sheets, onboarding checklists, safety...