Opening a second location should expand a small business, not create a second version of it. Yet procedures often begin drifting as soon as employees work under different managers, schedules or local conditions. One location follows the current customer-intake...
Small businesses often develop procedures one employee, crew or location at a time. One team submits purchase requests by email. Another sends a text to the manager. One location uses the approved checklist. Another relies on a supervisor’s memory. The work still gets...
