Explore Maisy articles connected to this topic.
A company launches an internal AI assistant for employees. A customer-service employee asks about the refund process and receives the correct answer. Then the same employee asks about payroll corrections and sees information intended only for HR. A contractor asks...
A company builds one SharePoint site for internal knowledge and connects Copilot Studio to it. At first, the structure seems simple. Employees can find policies, procedures and forms in one place. Then problems appear. A general employee can see the title of a payroll...
A small business wants employees to ask Maisy about policies, procedures, customers, finances and operations. The first security question is whether every employee should receive the same answer. They should not. Maisy works with Microsoft 365 identity, SharePoint...
Yes. Board members, employees and volunteers can use the same employee-facing AI assistant only when their identities, group memberships, connected knowledge sources and SharePoint permissions are designed to produce different access for each audience. A shared...
Yes, but only when the organization gives contractors an appropriate identity, access to the agent and permission to the underlying knowledge. A contractor with a managed Microsoft 365 account can potentially use the assistant much like an employee. Standard guest...
One internal AI assistant can serve an entire company while showing each employee only information they are authorized to access. The assistant does not need a separate chatbot for every department when SharePoint sources, Microsoft Entra groups, and permissions are...
Microsoft 365 Copilot can potentially retrieve organizational information the employee already has permission to view. It does not grant new access, but it can make old access much easier to use. Businesses should review oversharing, old links, broad groups, and...
Domestic-violence nonprofits manage operational knowledge that must be accessible to authorized staff without exposing survivors, shelter locations, security procedures, or confidential case details. Employees need clear guidance for intake, referrals, emergency...
Nonprofits need employees to find information quickly, but not every employee should see every document. Organizations may hold participant records, employee files, donor information, financial reports, legal documents and security procedures. Placing all of this...
Nonprofits need employees to find information quickly. They also need to protect employee records, participant information, donor details, financial data, legal documents and confidential board materials. These priorities can appear to conflict. When security is too...