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An internal AI assistant that depends on SharePoint, Copilot Studio, Teams or Microsoft identity may become partly or completely unavailable during an internet or Microsoft 365 outage. It should never be the organization’s only access point for safety procedures,...
Usually not. A Microsoft 365–based internal AI assistant depends on cloud services, network connectivity, authentication and access to its knowledge sources. If the employee loses internet access, or Teams, SharePoint, Copilot Studio, Power Platform or another...
A long-term employee gives two weeks’ notice. Leadership assumes the transition will involve transferring files, updating passwords and training a replacement. Then the questions begin. Who handles the unusual customer accounts? Which vendor contact can solve urgent...
Every small business has employees who know far more than their job descriptions reveal. They know which customer requires extra documentation, which vendor can handle an emergency order, why a certain approval rule exists and what to check when a routine job begins...
Most small businesses have at least some emergency and safety procedures. The problem is that employees may not know where those procedures are, which version is current or what their individual responsibilities are. Instructions may be scattered across printed...
When a long-term employee leaves a small business, the company loses more than labor. It may lose years of unwritten knowledge: Which customers require special handling How difficult jobs are estimated Which vendors are dependable Where important files are stored Why...