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Many small businesses depend on the owner for decisions that should not require the owner. Employees ask: Can I approve this refund? Which vendor should we use? How much can I discount this job? Can we reschedule this customer? Who handles this complaint? Is this...
Many nonprofit delays begin with a basic question: Who has authority to approve this? The issue may involve: A purchase A new vendor A staff hire A grant expense A contract A policy exception A public statement A program change A technology request An employee expense...