When a long-term employee leaves a small business, the company loses more than labor. It may lose years of unwritten knowledge: Which customers require special handling How difficult jobs are estimated Which vendors are dependable Where important files are stored Why...
An experienced nonprofit employee rarely leaves behind only an empty position. They may take years of unwritten knowledge with them: Why a certain process exists Which annual deadlines are easy to miss How unusual situations are handled Who must be consulted before a...
