Nonprofits often expect too much from their databases and too little from their organizational knowledge. A case-management system may contain participant records. A donor database may contain gift history. An accounting system may contain transactions. An HR system...
Most nonprofits use more software than leadership realizes. A donor database may be managed by development. A volunteer platform may be controlled by operations. Program staff may rely on a case-management system. Finance may use separate accounting tools. Other...
Most nonprofits use more software than leadership realizes. A donor database may be managed by development. A volunteer platform may be controlled by operations. Program staff may rely on a case-management system. Finance may use separate accounting tools. Other...
Nonprofits often ask whether an AI knowledge hub can connect to donor, volunteer, case-management or membership databases. The answer is yes, sometimes. But it should not be treated as automatic, simple or risk-free. Database access requires more planning than...
When organizations think about building an AI knowledge hub, they usually focus on documents: Word files, PDFs, policies, manuals, emails, SharePoint pages and training materials. But much of an organization’s important information may live somewhere else. A church...
