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A business connects Copilot Studio to SharePoint and expects employees to receive accurate answers. Instead, the agent retrieves an outdated procedure, cites a draft policy and combines information from two conflicting documents. Employees quickly stop trusting it....
A company wants separate knowledge experiences for HR, finance, operations and customer service. The obvious solution is to copy the same policies, procedures and reference documents into several SharePoint sites. That works briefly. Then one department updates its...