Managers should spend their time supervising employees, improving programs and making decisions. Instead, many nonprofit managers spend a large part of each day answering routine questions. Employees ask which form to use, where a procedure is stored, who approves a...
A nonprofit updates an important policy, announces it during a staff meeting and sends the document by email. For a few days, employees remember the change. Within weeks, the message is buried under newer email, meeting notes are forgotten and downloaded copies begin...
A nonprofit updates an important policy, announces it during a staff meeting and sends the document by email. For a few days, employees remember the change. Within weeks, the message is buried under newer email, meeting notes are forgotten and downloaded copies begin...
A nonprofit employee finds a policy that appears outdated and asks who can revise it. The document does not name an owner. The department that created it no longer exists. One manager believes HR is responsible, while another assumes the program director approves...
A nonprofit may assume its procedures are clear because documents exist somewhere in SharePoint, Teams or shared folders. Employees often tell a different story. They repeatedly ask how to complete the same task, which form to use, who approves an exception or where...
A nonprofit may operate from several offices, program sites, shelters, clinics or community locations. Each location often develops its own way of handling routine work. Some local differences are necessary. A site may serve a different population, follow a separate...
