Businesses are discovering that depending on one closed AI provider creates risks involving price, policy, availability and politics. Downloadable models offer an escape route—but not a free one.
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How to Choose the First Business Process to Improve with AI
The first AI project in a small business should not be the most ambitious one. It should be the process most likely to produce measurable improvement without unacceptable risk. Begin with a Process, Not a Product Ask which recurring process consumes meaningful...
The 7 Biggest AI Mistakes Small Businesses Make
Artificial intelligence can save time, improve customer service, and help employees work more efficiently. But many small businesses rush into AI without building the right foundation first. Here are seven common mistakes that can waste money and create more problems...
Before You Build an AI Chatbot, Organize Your Data
One of the first requests we hear from business owners is: "We want an AI chatbot for our website." It's a great goal—but it's usually the wrong place to start. An AI chatbot is only as good as the information behind it. If your documents are outdated, scattered...
Why ChatGPT Isn’t Your Company’s Memory
One of the biggest misconceptions about AI is that you can simply buy ChatGPT or Microsoft Copilot and instantly have an AI that knows your business. Unfortunately, that's not how it works. ChatGPT is incredibly good at understanding language, solving problems, and...