Google is changing from a search engine that lists answers into a system that often provides the answer directly. When someone searches for information about food insecurity, domestic violence services, volunteer opportunities or charitable giving, Google may display...
Many nonprofits are already using artificial intelligence. That does not mean they are ready to implement it safely across the organization. An employee using AI to draft an email requires little preparation. Connecting an AI assistant to policies, client information,...
Nonprofit marketers do not need another tool that produces more generic content. They need systems that reduce repetitive work, preserve organizational knowledge and help small teams communicate accurately across websites, email, social media, fundraising campaigns...
Donors already expect nonprofits to use technology. The problem is not whether artificial intelligence is involved. The problem is whether the organization uses it in ways that feel transparent, responsible and aligned with its mission. Trust can erode quickly when AI...
People increasingly use ChatGPT and other AI assistants to find charities, research social issues, locate services and compare organizations. A potential donor might ask, “Which nonprofits provide housing assistance in Houston?” A parent might search for...
Nonprofits do not usually fail at artificial intelligence because the software is too complicated. They fail because they move from curiosity to implementation without defining the problem, organizing the information or assigning responsibility. A successful AI...
